Privacy Policy

dated April 2, 2025

Who is the administrator of your personal data?
Who can you contact regarding the processing of your personal data?
What personal data do we process?
Where do we obtain your personal data from?
Are you required to provide us with your personal data?
What are the purposes, legal bases, and retention periods for processing your personal data?
Who has access to your personal data?
Is your data transferred to third countries or international organizations?
Do we make decisions based solely on automated processing, including profiling?
What rights do you have in relation to the processing of your personal data?
What are cookies and do we use them?
On what basis do we use cookies?
Can you disable/block/manage cookies?
For what purposes do we use our own cookies?
For what purposes do we use third-party cookies?
How can you enhance your privacy and control over your personal data?
Is this the complete information about personal data processing?
Will we update the Privacy Policy?

1. Who is the administrator of your personal data? The administrator of your personal data is Ragnarok PL sp. z o.o., with its registered office at Zygmunta Vogla Street 28 / 02.136, 02-963 Warsaw, Poland (hereinafter referred to as «Ragnarok PL»). 2. Who can you contact regarding the processing of your personal data? If you have any questions regarding the processing of your personal data, you can contact us at the following email address: [email protected]. 3. What personal data do we process? The personal data that we may process in connection with the use of our online store includes:

first and last name,
email address,
data contained in electronic correspondence,
information visible in social media profiles,
delivery address,
business address,
VAT identification number (NIP),
telephone number,
details of orders placed,
bank account number,
IP address,
location,
newsletter-related statistics.

To optimize the operation of our online store, we use external tools that collect information about how you use our store. In particular, this includes:

information about your device (operating system, browser and its version, screen resolution),
information about acceptance/rejection of cookies,
user identifier,
date of website visit,
time spent on the website,
behavior on the website (visited subpages, transitions between subpages, clicks/taps),
the source from which you arrived,
interests.

We use external tools over which we have limited control. Their administrators may combine information obtained through cookies from our store with other data about you that they have previously collected or will collect in the future. In our opinion, in such cases we do not process personal data ourselves, but only provide anonymous data, which third parties may combine with other data, potentially resulting in it becoming personal data. Since there are different interpretations of such situations, we are informing you about this as a precaution. The external tools and third parties we mention most often operate based on cookies. Detailed information about cookies can be found later in this Privacy Policy. The tools we use are listed in the section “For what purposes do we use third-party cookies?”. 4. Where do we obtain your personal data from? We receive your personal data directly from you. You provide it to us when you:

place an order,
submit a complaint or withdraw from a contract,
subscribe to the newsletter,
contact us by phone, through the contact form, website chat, or by email,
interact with our profiles on social media.

Some personal data is also collected automatically through the tools and systems we use:

the store software and server log your IP address,
the newsletter software stores your IP address and information about your interactions with the messages sent (e.g., opening an email, clicking on links),
statistical tools collect information about your activity on the website.

5. Are Users required to provide us with personal data? Users are not required to provide their personal data. However, if they do not provide it, the intended purpose of processing (e.g., order fulfillment) will not be possible. 6. What are the purposes, legal bases, and retention periods for processing your personal data?

Purpose of Processing	Legal Basis	Retention Period
Customer service	Art. 6(1)(b) GDPR – conclusion and performance of a contract	For the duration of the contract. For the duration of the fulfillment of our warranty obligations, product quality responsibilities, etc. For the time necessary to handle complaints.
Accounting	Art. 6(1)(b) GDPR in connection with tax regulations	Until the expiration of the period during which we are legally required to retain accounting records.
Processing correspondence	Art. 6(1)(f) GDPR – our legitimate interest in maintaining correspondence	Until the purpose of the correspondence is achieved or until you effectively object to the processing of your personal data.
Newsletter service	Art. 6(1)(a) GDPR – consent, or Art. 6(1)(f) GDPR – our legitimate interest in sending newsletters, depending on the basis for processing	Until you withdraw your consent or effectively object to the processing of your personal data.
Social media management	Art. 6(1)(f) GDPR – our legitimate interest in managing social media profiles	Until you delete the data from social media.
Analytics and statistics	Art. 6(1)(f) GDPR – our legitimate interest in creating and analyzing statistics to optimize the store’s operation	Until the data becomes outdated or according to the data retention period set by individual tools, or until you effectively object to the processing of your personal data.
Own marketing	Art. 6(1)(f) GDPR – our legitimate interest in targeted advertising	Until the data becomes outdated or according to the data retention period set by individual tools, or until you effectively object to the processing of your personal data.
Transfer of data to financial institutions	Art. 6(1)(f) GDPR – our legitimate interest in transferring personal data to entities indicated by you to facilitate contract conclusion	For the duration of the data transfer.
Claim establishment, exercise, and defense	Art. 6(1)(f) GDPR – our legitimate interest in protecting, establishing, or pursuing claims related to the activities of RAGNAROK PL	Until the expiration of the limitation period for claims or until the claims are satisfied.

If we process your personal data based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of the processing carried out before the withdrawal. 7. Who has access to your personal data? Access to your personal data may be granted to our employees and associates, as well as to service providers that we use in our operations, including:

hosting providers,
providers of software and service solutions for the store’s operation,
providers of marketing automation services,
providers of analytical services,
providers of other sales support services,
providers of IT support services.

Additionally, entities that cooperate with us or act under the law and become administrators of your data may also have access, including:

postal and courier service providers,
lawyers and attorneys (if their work for us requires access to personal data),
entities providing financial services (payment intermediaries),
banks,
authorized public authorities.

8. Is your data transferred to third countries or international organizations? A third country is considered a country where the GDPR is not applicable law. As we use the services of entities located in or processing data within third countries (e.g., the United States), your data may be transferred there. The transfer of personal data to third countries is carried out:

in accordance with the European Commission’s decision of July 10, 2023, recognizing the adequate level of data protection in the United States, or
based on the so-called Standard Contractual Clauses pursuant to the European Commission’s Decision No. 2021/914/EU of June 4, 2021.

9. Do we make decisions based solely on automated processing, including profiling? We do not make decisions concerning you based solely on automated processing, including profiling, that would produce legal effects concerning you or similarly significantly affect you. Our store uses mechanisms that collect data on how you use the website, including which products you view and purchase. However, these mechanisms do not affect your situation as a customer. They enable us to personalize advertising and offer you proposals that best match your needs. 10. What rights do you have in relation to the processing of your personal data? In connection with the processing of your personal data, you have the right to:

request access to your personal data,
request the rectification of your personal data,
request the erasure of your personal data,
request the restriction of the processing of your personal data,
request that recipients be informed about changes in the processing of your personal data,
request the transfer of your personal data to another controller,
object to the processing of your personal data,
lodge a complaint with the President of the Personal Data Protection Office.

Not all of the above rights are unconditional, and they may not always be available to you. For example, we will not delete your personal data upon your request if the law requires us to continue processing it. If you need more detailed… 11. What are cookies and do we use them? Cookies are small text files that are stored and read on your end device (e.g., computer, tablet, smartphone — depending on the device you use when visiting the store). Cookies stored on your device can be read by our telecommunications system (first-party cookies) as well as by third-party telecommunications systems (third-party cookies). Cookies may contain certain information that can be read by these telecommunications systems. More information about cookies can be found here: https://pl.wikipedia.org/wiki/HTTP_cookie. 12. On what basis do we use cookies? Some of the cookies we use are necessary for the proper functioning of our store. According to the law (Article 399(3) of the Electronic Communications Act), we may store these cookies on your device without separate consent. In other cases, we request your consent. Other cookies remain blocked until you give your consent by accepting all or selected cookies. 13. Can I disable/block/manage cookies? Yes, there are several ways to do this. Cookie management mechanism in our store In our store, we use a mechanism that blocks all cookies (except for necessary ones) during your first visit. Until you accept cookies, they will not be stored on your device. If you have given your consent to the use of cookies but later wish to withdraw it, you can also do so. A link is placed at the bottom right corner of the page, allowing you to access the cookie management screen where you can change your settings at any time. Browsers All major browsers offer extensive options for managing cookies. You can block or delete cookies from your device. You can also use private browsing mode (incognito mode), in which cookies should be deleted once the browser is closed. Additionally, you can use numerous browser extensions that expand cookie management capabilities. 14. For what purposes do we use our own cookies? We use first-party cookies to ensure the proper functioning of our store’s mechanisms, for example, for form submissions, remembering your language, country, and corresponding currency preferences, as well as your cookie settings. 15. For what purposes do we use third-party cookies? In our store, we use third-party tools that (with your consent) may store cookies on your device. The data collected through these tools is usually anonymous for us but may not necessarily be anonymous for the entities that provide them. It may happen that rejecting third-party cookies will block access to certain services. For example, rejecting YouTube cookies may result in videos not being displayed. Information about individual tools, their providers, and the purposes of their use is provided in the table below.

Tool / Service	Provider	Purpose of Use	Provider Information
Google Analytics	Google LLC	Analysis of user behavior on the website and visitor statistics	Privacy policy
Google Ads	Google LLC	Targeting and measuring the effectiveness of advertising	Privacy policy
YouTube	Google LLC	Embedding and statistics of video materials	Privacy policy
reCaptcha	Google LLC	Distinguishing humans from bots on the website	Privacy policy
Meta Pixel	Meta Platforms Ireland Limited	Targeting and measuring the effectiveness of advertising	Privacy policy

16. How can you enhance your privacy and control over your personal data? We have already mentioned ways to enhance privacy earlier. Here, we summarize that information and add a few more tips for protecting your privacy (not only on our website):

use cookie management mechanisms on websites and do not allow the use of cookies that you do not need,
install browser extensions to block cookies and other tracking mechanisms (experts recommend Ghostery, uBlock Origin),
use private browsing (incognito) mode in your browser,
use browsers designed to protect privacy (such as DuckDuckGo Browser, Brave),
use available advertising settings on platforms like youronlinechoices.eu,
adjust privacy settings in your accounts on platforms such as Facebook, Google, etc.

17. Is this the complete information about personal data processing? The processing of personal data is a complex subject, especially considering modern technologies. We strive to strike a balance between detail, comprehensiveness, and clarity of information. Therefore, this document may not cover every aspect of the processing of your personal data. However, the information provided here goes beyond the minimum requirements of the GDPR. If any part of this Privacy Policy is unclear to you, or if you would like to receive additional information regarding the processing of your data, please contact us at: [email protected]. 18. Will we update the Privacy Policy? We want to provide you with up-to-date information regarding the processing of your data. Data processing evolves along with the development of Ragnarok PL, technological changes in our store and the tools we use, as well as changes in the law. Therefore, this Privacy Policy will also be updated. You will always find the current version of the Policy on this page.