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Terms of Service

Before using the Ragnarok.church online store, Users are required to read the Terms and Conditions.

These Terms and Conditions are effective as of April 2, 2025.

I. GENERAL PROVISIONS

  1. The online store operating at www.ragnarok.church is operated by RAGNAROK PL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, entered into the register of entrepreneurs maintained by the competent District Court for the capital city of Warsaw, 13th Commercial Division of the National Court Register, under KRS number 0001165409, NIP: 9512618736, REGON: 541343178, with its registered office at: ul. Zygmunta Vogla 28 lok. 02.136, 02-963 Warsaw, Poland, email address: [email protected].
  2. The online store www.ragnarok.church operates in accordance with the rules set out in these Terms and Conditions.
  3. These Terms and Conditions define the types and scope of services provided electronically by the Store at www.ragnarok.church, the rules for providing these services, the terms of concluding and terminating contracts for the provision of electronic services, as well as the rules for concluding and performing Product Sale Agreements, and the complaint procedure.
  4. Each User, upon starting to use the Store, is obliged to comply with the provisions of these Terms and Conditions.
  5. Placing an Order in the Store by the Customer requires prior reading and acceptance of the Terms and Conditions during the ordering process.
  6. The Store sells retail gun slings and accessories via the Internet within the territory of the Republic of Poland, in European Union countries, in the United Kingdom, and worldwide.
  7. The Products offered in the Store are new, free from physical and legal defects, and have been legally introduced into the market.
  8. The Seller informs that different regulations regarding the purchase, possession, or use of armament accessories may apply in various countries.
    The Customer purchasing the Products bears sole responsibility for complying with the legal regulations applicable in the country to which the Product is delivered, especially concerning the purchase, possession, and use of armament accessories.
  9. All materials, descriptions, and photos presented on the Store’s website www.ragnarok.church are used for informational purposes only.
  10. In matters not regulated by these Terms and Conditions, the following legal acts shall apply in particular:
  • The Act of July 18, 2002, on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended),
  • The Act of May 30, 2014, on consumer rights (Journal of Laws 2014, item 827),
  • The Act of April 23, 1964 – Civil Code (Journal of Laws No. 16, item 93, as amended),
  • and other applicable provisions of Polish law.

II. DEFINITIONS

The terms used in these Terms and Conditions mean:

  1. BUSINESS DAY – one day from Monday to Friday, excluding public holidays in Poland.
  2. CONTACT FORM – an interactive form available in the Store, allowing the User to send a message to the Service Provider.
  3. ORDER FORM – an interactive form available in the Store, allowing the User to place an Order and conclude a Sales Agreement.
  4. CUSTOMER – a User who intends to conclude or has concluded a Sales Agreement with the Seller.
  5. CONSUMER – a natural person performing a legal transaction with an entrepreneur not directly related to their business or professional activity.
  6. ENTREPRENEUR – a natural person, legal person, or organizational unit without legal personality, to whom the law grants legal capacity, conducting business or professional activity in their own name.
  7. ENTREPRENEUR WITH CONSUMER RIGHTS – a natural person concluding an Agreement directly related to their business activity, but which is not of a professional nature for them, within the meaning of Article 38a of the Consumer Rights Act.
  8. TERMS AND CONDITIONS – these Terms and Conditions of the online Store.
  9. STORE – the online store operating at www.ragnarok.church, operated by the Service Provider.
  10. SELLER, SERVICE PROVIDER – RAGNAROK PL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Zygmunta Vogla 28 lok. 02.136, 02-963 Warsaw, NIP: 9512618736, REGON: 541343178, KRS: 0001165409.
  11. PRODUCT – a movable item available in the Store (in particular, armament belts and accessories) that is the subject of a Sales Agreement between the Customer and the Seller.
  12. SALES AGREEMENT – a contract for the sale of a Product concluded between the Customer and the Seller via the Store.
  13. USER – any natural person, legal person, or organizational unit without legal personality using an Electronic Service.
  14. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the User via the Store.
  15. ORDER – the Customer’s declaration of intent submitted via the Order Form, aimed directly at concluding a Sales Agreement.
  16. NEWSLETTER – an electronic service that allows the User to receive free commercial information about the Store, sent to the email address provided by the User.
  17. REVIEW SYSTEM – an electronic service that enables Customers to post individual and subjective opinions about Products and the course of transactions in the Store.

III. TYPE AND SCOPE OF ELECTRONIC SERVICES

  1. The Service Provider enables the use of the following Electronic Services through the Store:
    1.1. concluding Sales Agreements for Products available in the Store,
    1.2. receiving the Newsletter,
    1.3. using the Contact Form,
    1.4. adding reviews of Products via the Review System.
  2. The provision of Electronic Services to Users in the Store is carried out under the terms set out in these Terms and Conditions.
  3. The Electronic Services provided by the Service Provider to the User are free of charge.
  4. The contract for the provision of an Electronic Service is concluded as follows:

    4.1. for concluding a Sales Agreement – it is concluded for a definite period and terminates upon the performance of the Sales Agreement,
    4.2. for receiving the Newsletter – it is concluded for an indefinite period,
    4.3. for using the Contact Form – it is concluded for a definite period and terminates upon sending the message,
    4.4. for adding a review – it is concluded for a definite period and terminates upon posting the review or resigning from posting it.
  5. The Service Provider has the right to place advertising content on the Store’s website. Such content constitutes an integral part of the Store and the materials presented therein.

IV. CONDITIONS FOR PROVIDING AND CONCLUDING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

  1. The provision of Electronic Services by the Service Provider to Users is free of charge.
  2. The duration of the agreement for the provision of an Electronic Service:

    2.1. the agreement for the provision of the Electronic Service consisting of concluding a Sales Agreement – is concluded for a definite period and terminates upon the performance of the Sales Agreement,
    2.2. the agreement for the provision of the Electronic Service consisting of receiving the Newsletter – is concluded for an indefinite period,
    2.3. the agreement for the provision of the Electronic Service consisting of using the Contact Form – is concluded for a definite period and terminates upon sending the message,
    2.4. the agreement for the provision of the Electronic Service consisting of adding a review – is concluded for a definite period and terminates upon posting the review or resigning from posting it.
  3. Technical requirements necessary to use the services provided by the Service Provider:
    3.1. a multimedia device with Internet access,
    3.2. an active email account,
    3.3. an up-to-date web browser supporting cookies and JavaScript scripts.
  4. The User is obliged to use the Store in accordance with the law, good practices, and with respect for the personal rights and intellectual property rights of third parties.
  5. The User is prohibited from providing unlawful content.

V. CONDITIONS FOR CONCLUDING SALES AGREEMENTS

  1. The information available on the Store’s website does not constitute an offer within the meaning of the law. By placing an Order, the Customer submits an offer to purchase a specific Product under the terms stated in its description.
  2. The price of the Product listed on the Store’s website is expressed in Polish zlotys (PLN) or euros (EUR), includes all components, including VAT, and is binding at the time the Customer places the Order. The price does not include delivery costs, which are added separately.
  3. The Store reserves the right to change Product prices, introduce new Products to the offer, and conduct or cancel promotional campaigns; however, such changes do not affect Orders placed before the date the changes were introduced.
  4. To conclude a Sales Agreement, the Customer places an Order via the Order Form available on the Store’s website.
  5. The Order placement process includes the following steps:

    5.1. selecting the Product and adding it to the «Cart,»
    5.2. proceeding to the Order Form,
    5.3. providing the information required to complete the Order,
    5.4. selecting the payment method and delivery method,
    5.5. reading and accepting the Terms and Conditions,
    5.6. confirming and submitting the Order by clicking the «Order now» button.
  6. The Order is placed when the Customer clicks the «Order Now» button.
  7. After placing the Order, the Seller immediately confirms receipt by sending an email to the address provided by the Customer, which includes:
    7.1. confirmation of all significant elements of the Order,
    7.2. these Terms and Conditions,,
    7.3. information about the right of withdrawal, available on the Store’s website.
  8. At the moment the Customer receives the email referred to in point 7, a Sales Agreement between the Customer and the Seller is concluded.
  9. Each concluded Sales Agreement is confirmed by an email sent to the Customer’s provided address. A VAT invoice is issued and made available to the Customer upon request.

VI. PAYMENT METHODS

  1. The Seller provides the following payment methods for Products purchased in the Store:

    1.1. Electronic payment via the Stripe service,

    1.2. Electronic payment via the PayPal service.
  2. Detailed information about available payment methods is provided on the Store’s website and during the Order placement process.
  3. The Customer is obliged to make the payment within 5 Business Days from the date of concluding the Sales Agreement, unless the Sales Agreement states otherwise.
  4. Order processing begins once the payment has been credited to the Seller’s account.

VII. DELIVERY COST, TIME, AND METHODS

  1. The delivery costs of the Product are determined during the Order placement process and depend on the delivery method selected by the Customer.
  2. The Seller offers the following Product delivery methods:

    2.1. courier delivery via InPost,

    2.2. international shipping (including via Poczta Polska).
  3. Information regarding delivery costs and times is provided in the delivery terms available on the Store’s website and during the Order placement process.
  4. The delivery of Products is carried out within Poland, the European Union countries, the United Kingdom, and other selected countries worldwide.
  5. In the case of shipping a Product outside the European Union, the Customer may be required to pay additional fees, such as customs duties or taxes, in accordance with the regulations of the destination country. The Seller is not responsible for such additional costs.
  6. The delivery cost includes VAT.

VIII. CONDITIONS FOR TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

  1. An agreement for the provision of an Electronic Service of a continuous and indefinite nature (e.g., receiving the Newsletter) may be terminated:

    1.1. By the User at any time and without providing a reason, by sending an appropriate statement via email to: [email protected].
    1.2. By the Service Provider in the event of a violation of the provisions of the Terms and Conditions by the User, after a prior ineffective request to cease the violations within a specified period. The agreement expires 7 days after the submission of the declaration of intent to terminate it.
  2. An agreement for the provision of an Electronic Service of a one-time nature (e.g., using the Contact Form, placing an Order) terminates upon the completion of the service or the cessation of its use by the User.
  3. The termination of the agreement does not affect the rights and obligations arising before its termination.

IX. PRODUCT WARRANTY

  1. All Products offered in the Store are new, free from physical and legal defects, and compliant with applicable law. Products are shipped from the territory of Ukraine after payment is made.
  2. Products may be covered by a warranty provided by the manufacturer, importer, or Seller. Detailed warranty conditions are specified in the relevant warranty documents delivered with the Product.
  3. If a warranty card is attached to the Product, the warranty liability lies with the guarantor indicated in that document.
  4. The standard warranty period for Products is 24 months from the date the Product is delivered to the Customer, unless otherwise stated in the Product description or the warranty document.
  5. If a defect in the Product appears during the warranty period, the Customer has the right to exercise the rights arising from the warranty by contacting the guarantor directly or through the Seller.
  6. The rights arising from the warranty do not exclude, limit, or suspend the Customer’s rights under the regulations regarding the Seller’s liability for the conformity of the Product with the Sales Agreement.

X. COMPLAINT PROCEDURE

  1. The Seller is liable to the Customer for the conformity of the Product with the Sales Agreement in accordance with the provisions of the Consumer Rights Act.
  2. If non-conformity of the Product with the Sales Agreement is found, the Customer has the right to file a complaint.
  3. A complaint may be submitted:
    • in writing to the address: ul. Zygmunta Vogla 28 lok. 02.136, 02-963 Warsaw, Poland,
    • via email to: [email protected].
  4. It is recommended that the complaint submission includes:
    • the Customer’s full name,
    • email address or mailing address,
    • Order number,
    • description of the Product’s defect,
    • the Customer’s request (e.g., repair, replacement, price reduction, withdrawal from the agreement).
  5. The Seller will respond to the complaint immediately, but no later than within 14 days from the date of receiving it.
  6. The lack of a response from the Seller within the above time frame means that the complaint is considered justified.
  7. In the case of a positive complaint decision, the Seller will cover the costs related to the repair, replacement, or delivery of a new Product.
  8. Complaints regarding the provision of electronic services may be submitted in the same manner as complaints regarding Products.

XI. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

  1. A Customer who is a Consumer or an Entrepreneur with Consumer Rights who has concluded a Sales Agreement remotely has the right to withdraw from it without providing any reason within 14 days.
  2. The withdrawal period expires 14 days after:
    • the day on which the Customer or a third party indicated by the Customer, other than the carrier, takes possession of the Product,
    • in the case of multiple Products delivered separately – the day on which possession of the last Product is taken.
  3. To exercise the right of withdrawal, the Customer must inform the Seller of their decision to withdraw from the Agreement by sending an unambiguous statement:
    • to the mailing address: ul. Zygmunta Vogla 28 lok. 02.136, 02-963 Warsaw, Poland,
    • or via email to: [email protected].
  4. In the event of withdrawal from the Agreement, the Seller shall refund to the Customer all payments received, including the costs of delivery (except for additional costs resulting from the Customer’s choice of a delivery method other than the cheapest standard delivery method offered by the Store), immediately and in any case no later than 14 days from the day the Seller was informed of the Customer’s decision to withdraw from the Agreement.
  5. The refund will be made using the same payment methods as used by the Customer in the original transaction unless the Customer expressly agrees to a different solution.
  6. The Seller may withhold the refund until the returned Product is received.
  7. The Customer bears the direct cost of returning the Product.
  8. The Customer is only liable for any diminished value of the Product resulting from handling it in a manner other than what is necessary to establish the nature, characteristics, and functioning of the Product.
  9. The right of withdrawal from the Agreement does not apply to contracts:
    • for the provision of services, if the Seller has fully performed the service with the express consent of the Customer,
    • where the subject of the performance is a non-prefabricated Product, manufactured according to the Customer’s specifications or serving to meet their individual needs,
    • where the subject of the performance is a Product delivered in a sealed package that cannot be returned after opening due to health protection or hygiene reasons, if the package was opened after delivery,
    • concerning sound recordings, visual recordings, or computer programs delivered in a sealed package if the package was opened after delivery,
    • for the supply of digital content if the performance has begun with the Customer’s express consent.

XII. INTELLECTUAL PROPERTY

  1. All content posted on the online Store www.ragnarok.church, in particular texts, graphics, logos, photos, descriptive materials of Products, as well as the layout and composition of these elements, is the property of the Seller or entities with whom the Seller has concluded appropriate license agreements, and is protected by copyright law and other generally applicable legal regulations.
  2. Copying, modifying, distributing, publishing, transmitting, or using any materials posted in the Store, in whole or in part, without the prior written consent of the Seller is prohibited.
  3. Customers may use the content posted in the Store only for their personal use and solely for the proper use of the Store.
  4. Any use of the content posted in the Store for commercial or public purposes without the prior written consent of the Seller constitutes a violation of the Seller’s rights and may result in civil or criminal liability.

XIII. PROVISIONS CONCERNING ENTREPRENEURS (B2B)

  1. This chapter of the Terms and Conditions applies exclusively to Customers who are not Consumers and to Entrepreneurs with Consumer Rights to the extent that they do not benefit from such protection.
  2. In the case of Customers who are not Consumers:
    • the Seller’s liability under the warranty for defects in the Product is excluded,
    • the risk of accidental loss or damage to the Product passes to the Customer at the moment the Product is handed over to the carrier,
    • the Seller has the right to limit the available payment methods and require full or partial prepayment.
  3. The Seller reserves the right to withdraw from the Sales Agreement concluded with a Customer who is not a Consumer within 14 calendar days from the date of its conclusion, without stating a reason and without incurring any liability for such withdrawal.
  4. Any disputes arising from the Sales Agreement concluded with a Customer who is not a Consumer will be resolved by the court competent for the Seller’s registered office.

XIV. PROVISIONS CONCERNING ENTREPRENEURS WITH CONSUMER RIGHTS

  1. An entrepreneur conducting a sole proprietorship who concludes a Sales Agreement with the Seller is covered by the protection provided under the Consumer Rights Act, provided that the agreement concluded with the Seller is directly related to their business activity but, based on the content of the agreement, does not have a professional character for them, particularly as determined by the type of business activity conducted.
  2. This protection includes:
    • unlawful contractual terms (so-called abusive clauses),
    • liability under the warranty for physical and legal defects of the Product, in accordance with the provisions of the Civil Code,
    • the right to withdraw from a distance agreement.
  3. In the case of an entrepreneur referred to in point 1, the consumer protection regulations apply only to the extent of:
    • unlawful contractual terms,
    • liability under the warranty for defects of the Product,
    • the right to withdraw from a distance agreement.
  4. An entrepreneur who concludes a Sales Agreement under consumer conditions loses consumer protection rights if the Sales Agreement has a professional character, verified based on the entrepreneur’s entry in the Central Register and Information on Economic Activity (CEIDG), particularly in relation to the Polish Classification of Activities (PKD) codes indicated there.

XV. ODWRÓCONE OBCIĄŻENIE VAT

  1. As of July 1, 2015, the so-called reverse VAT charge mechanism was introduced. Under this mechanism, the obligation to account for VAT shifts to the purchaser of goods or services instead of the seller. This mechanism aims to simplify VAT settlements in cases where transactions may be tax-complex.
  2. The reverse VAT charge applies to certain goods and services specified in legal regulations, including:
    • portable automatic data-processing machines, such as laptops, notebooks, tablets, and other portable devices,
    • mobile phones, including smartphones,
    • video game consoles (both handheld and those intended for connection to a TV),
    • certain electronic and IT goods, as well as accessories for such products.
  3. In transactions subject to the reverse VAT charge, the seller issues an invoice without charging VAT. The invoice must include information that the transaction is subject to the reverse VAT charge mechanism and indicate that the obligation to pay VAT is transferred to the purchaser.
  4. The purchaser who receives an invoice for goods or services covered by the reverse VAT charge is required to settle the VAT for the purchased goods or services themselves. The purchaser must report this VAT in their VAT return and pay it to the appropriate tax authority.
  5. In transactions subject to the reverse VAT charge, the seller has the right to request from the purchaser appropriate documents confirming their status as an active VAT taxpayer. These may include:
    • a certificate issued by the competent tax authority confirming active VAT taxpayer status,
    • the purchaser’s VAT ID (NIP) and REGON number,
    • confirmation of payment made to the seller, especially in the case of B2B transactions.
  6. Examples of transactions subject to the reverse VAT charge include the sale of portable computers, mobile phones, video game consoles, and other similar electronic devices covered by specific tax regulations.
  7. The application of the reverse VAT charge mechanism means that the seller does not have to remit VAT to the tax authorities at the time of sale, and the VAT obligation shifts to the purchaser. The purchaser is responsible for paying VAT in the country where they are registered as a VAT taxpayer.
  8. The reverse VAT charge mechanism aims to minimize the risk of tax fraud related to the purchase and sale of certain goods and services, especially in B2B transactions. The introduction of this mechanism is also in line with European Union regulations regarding intra-EU trade.
  9. Both the seller and the purchaser are obliged to comply with all legal provisions concerning the application of the reverse VAT charge, including both national and EU regulations. Both parties should ensure that all VAT-related formalities are properly completed.

XVI. FINAL PROVISIONS

A Customer who is a Consumer also has the right to use out-of-court methods of dispute resolution, in particular by submitting a request for mediation or a request for the case to be considered by an arbitration court (the application form is available at: http://www.uokik.gov.pl/download.php?plik=6223).
The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection Authority is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596.
The Consumer may also seek free assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court claim proceedings after the complaint procedure are free of charge.

Agreements concluded via the Store www.ragnarok.church are governed by Polish law.
The choice of Polish law does not deprive the Consumer of a higher level of protection granted by the law applicable in their country of origin.

In the event of any inconsistency between any part of the Terms and Conditions and applicable law, the appropriate provisions of Polish law shall apply instead of the challenged provision.

All disputes arising from Sales Agreements between the Store and Consumers shall be resolved primarily through negotiations, with the intention of amicable settlement. If an amicable settlement is not possible or is unsatisfactory for either party, the disputes shall be resolved by the competent common court, in accordance with point 4 of this chapter.

Judicial settlement of disputes:

Any disputes arising between the Service Provider and a User (Customer) who is also a Consumer shall be submitted to the courts competent under the provisions of the Civil Procedure Code of November 17, 1964 (Journal of Laws No. 43, item 296, as amended).

Any disputes arising between the Service Provider and a User (Customer) who is not a Consumer shall be submitted to the court having jurisdiction over the Service Provider’s registered office.

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